Return & Refund Policy
At Nikkia Joy Cosmetics, we take immense pride in our stringent quality control procedures, ensuring that all our customers receive only the highest quality products. However, if you are dissatisfied with your purchase upon arrival, please contact us within 10 business days via the CONTACT US page on our website, and a member of our friendly customer service team will assist you as soon as possible. 💕
Please note: Due to hygiene reasons, we are STRICTLY unable to offer refunds or exchanges for products returned due to change of mind. This policy is firmly enforced to ensure the safety and quality of our products for all customers.
Below is our policy regarding returns, refunds, and exchanges:
Fraud Prevention and Item Condition
To maintain the integrity of returns and prevent fraud, we strictly enforce the following rules:
- 1. Condition of Items: All returned items must be in unused condition, capable of being restocked. All product boxes must remain sealed, and all products must be completely unused. If any product appears to be tampered with, used, or opened, it will not be eligible for a refund or exchange.
- 2. Inspection Before Refund: Returned items must be sent back to us and inspected before any refund is issued.
We are committed to ensuring a transparent and fair experience for all our customers while safeguarding against fraudulent activities. Your satisfaction is our top priority, and we are here to help with any concerns you might have about your purchase.
For further assistance, please contact us at info@nikkiajoycosmetics.com