Is Nikkia Joy Cosmetics cruelty free?
We LOVE animals and are proud to announce that our products are 100% cruelty free! We do not test any of our products on animals.

Where are you located?
Nikkia Joy Cosmetics PTY LTD is located in Melbourne, Australia. All packages are packaged & shipped with love by our Australian team in Melbourne.

Do you sell glue?
At this time we currently do not stock glue on our website. We recommend using Ardell or Duo lash adhesives to apply your lashes. More information can be found over on our APPLICATION TIPS page.

 Are your lashes latex free?
Our lashes are latex free however we use a small amount of latex based glue to attach the lash to the tray. This glue is designed to be removed prior to lash application. Please refer to the APPLICATION tips page for glue removal instructions and further information.

Can I cancel my order?
Unfortunately once your order has been placed it cannot be cancelled as it is immediately forwarded through our system for processing. All sales are final.

SHIPPING

COVID-19 UPDATE: We are continuing to process and ship orders without delay, however due to the current COVID-19 circumstances, there may be a delay in the delivery of your order as a result of the increased number of online orders and deliveries and subsequent delays from Australia Post. Currently, Australia Post is recommending that customers allow an additional 10 business days for the domestic delivery of parcels within Australia. Please track the status of your order by clicking the link attached in your shipping confirmation email.

How will my order be shipped?
All orders are shipped via Australia Post with tracking.

When will my order be shipped?
All orders will be processed and shipped within 1-2 business days. Please note that our warehouse is closed on all Australian public holidays and shipment will occur the next business day following. Please note that during times of high order volume (sales, new product launches, new collection launches, holiday periods etc) this shipment time will be extended.

**Please note that during seasonal promotions, sales periods and new launches such as Black Friday, Boxing Day Sales etc all orders are subject to delayed processing and shipping times as a result of high order volumes. This is normal procedure and we ensure we have extra staff on hand during these times to get your order to you as soon as we possibly can!

How long will my order take to arrive?
Domestic orders shipped within Australia usually take 2-5 business days to arrive when shipped via regular post. Express shipping orders will arrive the next day. Please follow the delivery of your shipment via the Australia Post tracking number that we provide you with via email.

Incorrect Addresses & Unclaimed Parcels
Please be sure to double check your address when submitting your order as we ship to the exact address that is provided. If your parcel is returned to us due to incorrect address you will be required to pay a reshipment fee to have your parcel delivered a second time. We are sorry but addresses are unable to be changed once your payment has been made.

Parcel Damage
Please contact us within 5 business days if you parcel arrives damages, so we can get in contact with our courier and delivery agents. Please photograph and keep all of the packaging, as the courier company will request to see evidence of damaged goods. Our friendly customer service team will assist you through this process.

What is your return and exchange policy?
Nikkia Joy Cosmetics take pride in its stringent quality control procedures and strives to provide our customers with only the highest quality products. If however, you are dissatisfied with your products on arrival please contact us within 10 business day via the CONTACT US page on our website and someone from our friendly customer service team will assist you ASAP. Due to hygiene reasons, we are unable to offer refunds/exchanges for change of mind returns.

 Do you offer any discounts?
Nikkia Joy Cosmetics occasionally offers discounts coupons as well as regular sales on products. To see what coupon codes may be currently available please visit @nikkiajoycosmetics on Instagram. We are looking at developing a PRO program for industry professionals that will allow bulk purchasing and discounts - please stay tuned while we perfect this!

Price Changes
All Nikkia Joy Cosmetics products are subject to price changes at any time and this will remain at the discretion of Nikkia Joy Cosmetics PTY LTD.

Stockist Information
Love the look of Nikkia Joy Cosmetics and want to stock them in your salon or store? Please contact us on info@nikkiajoycosmetics.com to discuss stockist opportunities and processes.